Last Updated: 2024-10-23

At INSANO STORE, customer satisfaction is our priority. While we do not accept returns or exchanges on products once purchased, we strive to ensure you have a positive shopping experience. Please review our policy below for more details.

1. No Returns or Exchanges

Due to the nature of our products and our commitment to maintaining the highest standards of quality, we do not accept returns or exchanges under any circumstances. Once your order has been processed and shipped, all sales are considered final.

2. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 5 days of receiving your order at [Customer Service Email] with details of the issue, including photos of the damage or defect. We will review your case and, if applicable, offer a discount code for future purchases as compensation. Please note that we do not provide replacements or refunds for damaged items.

3. Discounts on Future Purchases

While we do not accept returns, we want to ensure our customers feel valued. If you are not completely satisfied with your purchase, we offer exclusive discounts on your next order:

• Discount Offer: Receive [X]% off your next purchase by contacting our customer service team at [Customer Service Email] within [X] days of receiving your order, explaining why you were dissatisfied.
• This discount code is valid for [X] days from the date of issuance and can be used on any future purchase at [Store Name].

4. How to Apply a Discount Code

To apply your discount code, simply enter the code at checkout during your next purchase. Discounts cannot be combined with other offers or applied retroactively to previous orders.